Administrative Assistant / Secretary
( 25 Modules )

Module #1
Introduction to Administrative Assistant Role
Overview of the administrative assistant role, responsibilities, and skills required

Module #2
Time Management and Organization
Effective time management techniques, prioritizing tasks, and organizing systems

Module #3
Communication Skills
Verbal and written communication techniques, active listening, and conflict resolution

Module #4
Office Software and Technology
Basics of Microsoft Office, Google Suite, and other productivity software

Module #5
Email Management and Etiquette
Effective email communication, etiquette, and best practices

Module #6
Scheduling and Calendar Management
Managing calendars, scheduling appointments, and coordinating meetings

Module #7
Record Keeping and Filing
Maintaining accurate records, filing systems, and document management

Module #8
Travel Arrangements and Itineraries
Booking travel, creating itineraries, and preparing travel documents

Module #9
Meeting Preparation and Minutes
Preparing for meetings, taking minutes, and distributing action items

Module #10
Event Planning and Coordination
Planning and coordinating events, conferences, and seminars

Module #11
Budgeting and Financial Management
Basic budgeting principles, financial reports, and expense tracking

Module #12
HR Responsibilities and Employee Onboarding
Assisting with HR tasks, onboarding new employees, and maintaining employee records

Module #13
Customer Service and Client Relations
Providing excellent customer service, resolving issues, and building client relationships

Module #14
Data Entry and Database Management
Accurate data entry, database management, and data analysis

Module #15
Memo and Report Writing
Writing effective memos, reports, and other business documents

Module #16
Teamwork and Collaboration
Building effective teams, collaborating with colleagues, and conflict resolution

Module #17
Office Supplies and Inventory Management
Managing office supplies, inventory control, and procurement processes

Module #18
Security and Confidentiality
Maintaining confidentiality, data protection, and office security protocols

Module #19
Adapting to Change and Prioritizing Tasks
Adapting to changing priorities, managing multiple tasks, and staying organized

Module #20
Problem-Solving and Critical Thinking
Developing problem-solving skills, critical thinking, and decision-making techniques

Module #21
Phone Etiquette and Telecommunications
Answering and making phone calls, phone etiquette, and telecommunications systems

Module #22
Mail and Shipping Management
Managing mail, shipping, and courier services

Module #23
Project Management Fundamentals
Basic project management principles, planning, and execution

Module #24
Leadership and Professional Development
Developing leadership skills, professional growth, and career advancement

Module #25
Course Wrap-Up & Conclusion
Planning next steps in Administrative Assistant / Secretary career

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