Facilitation Skills for Mediation
( 25 Modules )

Module #1
Introduction to Facilitation Skills for Mediation
Overview of the importance of facilitation skills in mediation and course objectives

Module #2
Understanding Conflict and Dispute Resolution
Theories and principles of conflict resolution, mediation, and facilitation

Module #3
The Role of the Facilitator in Mediation
Defining the facilitators role, responsibilities, and skills required for effective mediation

Module #4
Pre-Mediation Preparation
Preparing for a mediation session, including establishing ground rules and setting expectations

Module #5
Creating a Safe and Neutral Environment
Establishing a comfortable and impartial setting for the mediation session

Module #6
Active Listening and Empathy
Developing listening skills, demonstrating empathy, and understanding parties needs and interests

Module #7
Questioning Techniques for Clarification and Exploration
Using open-ended and closed-ended questions to facilitate communication and understanding

Module #8
Managing Power Imbalances and Cultural Differences
Addressing power imbalances, cultural differences, and other potential barriers to effective communication

Module #9
Identifying and Managing Emotions
Recognizing and responding to emotions, and using emotional intelligence in facilitation

Module #10
Framing and Reframing
Using reframing techniques to reframe parties statements and encourage constructive dialogue

Module #11
Encouraging Creative Problem-Solving
Facilitating creative thinking and problem-solving approaches in mediation

Module #12
Managing Conflict and Difficult Behaviors
De-escalating conflict, addressing hostile or aggressive behavior, and maintaining control of the mediation process

Module #13
Maintaining Neutrality and Impartiality
Preserving the facilitators neutrality and impartiality in the face of challenging situations

Module #14
caucus Management
Conducting effective caucuses, including private meetings with parties, and ensuring confidentiality

Module #15
Generating and Evaluating Options
Facilitating the generation and evaluation of options for mutual gain

Module #16
Reaching Agreement and Drafting the Memorandum of Understanding
Guiding parties towards a mutually acceptable agreement and drafting the memorandum of understanding

Module #17
Implementing and Monitoring the Agreement
Ensuring the implementation and monitoring of the agreement, and addressing any post-mediation issues

Module #18
Ethics and Professionalism in Facilitation
Maintaining ethical standards, confidentiality, and professionalism in facilitation practice

Module #19
Technology-Enhanced Facilitation
Using technology to enhance facilitation, including online dispute resolution platforms and tools

Module #20
Advanced Facilitation Techniques
Mastering advanced techniques, such as narrative mediation, circle work, and other innovative approaches

Module #21
Facilitating in Specialized Contexts
Facilitating in specialized contexts, such as family, workplace, or community mediation

Module #22
Working with Interpreters and Translation Services
Effective communication when working with interpreters, translators, or language access services

Module #23
Managing Complexity and Multiple Parties
Facilitating complex disputes involving multiple parties, interests, and issues

Module #24
Receiving Feedback and Continuous Improvement
Receiving and acting on feedback, and continuously improving facilitation skills and practice

Module #25
Course Wrap-Up & Conclusion
Planning next steps in Facilitation Skills for Mediation career

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Facilitation Skills for Mediation ( 25 Modules )

Facilitation Skills for Mediation
( 25 Modules )