Module #1 Introduction to IT Infrastructure and Management Overview of the importance of IT infrastructure and management in modern organizations
Module #2 Hardware Fundamentals Introduction to computer hardware components, including CPUs, memory, storage, and peripherals
Module #3 Networking Fundamentals Introduction to networking concepts, including protocols, topologies, and network architecture
Module #4 Network Devices and Protocols In-depth look at network devices such as switches, routers, and firewalls, and protocols such as TCP/IP and DNS
Module #5 Network Architecture and Design Designing and building a network infrastructure, including LAN, WAN, and Wi-Fi networks
Module #6 Server Administration Introduction to server administration, including installing, configuring, and managing servers
Module #7 Server Operating Systems In-depth look at server operating systems, including Windows Server and Linux
Module #8 Virtualization and Cloud Computing Introduction to virtualization and cloud computing, including benefits, types, and technologies
Module #9 Storage and Backup Systems Introduction to storage and backup systems, including types, technologies, and best practices
Module #10 IT Service Management Introduction to IT service management, including service desk, incident management, and problem management
Module #11 ITSM Frameworks and Standards In-depth look at ITSM frameworks and standards, including ITIL, COBIT, and ISO 20000
Module #12 Change, Configuration, and Release Management Managing changes, configurations, and releases in IT infrastructure and services
Module #13 IT Security Fundamentals Introduction to IT security, including threats, vulnerabilities, and risk management
Module #14 Network Security Securing networks, including firewalls, VPNs, and intrusion detection systems
Module #15 System and Application Security Securing systems and applications, including access control, authentication, and encryption
Module #16 Disaster Recovery and Business Continuity Developing a disaster recovery plan and business continuity strategy
Module #17 IT Governance and Compliance Governance and compliance in IT, including laws, regulations, and standards
Module #18 IT Asset Management Managing IT assets, including hardware, software, and licenses
Module #19 IT Financial Management Managing IT finances, including budgeting, cost allocation, and financial analysis
Module #20 IT Service Continuity Management Ensuring continuity of IT services, including service level agreements and capacity management
Module #21 IT Capacity and Performance Management Managing IT capacity and performance, including monitoring, measurement, and optimization
Module #22 IT Problem Management Identifying, analyzing, and resolving IT problems
Module #23 IT Incident Management Managing IT incidents, including detection, response, and resolution
Module #24 IT Communication and Stakeholder Management Communicating with stakeholders, including IT communication strategies and stakeholder management
Module #25 Course Wrap-Up & Conclusion Planning next steps in IT Infrastructure and Management career
