IT Support and Troubleshooting
( 25 Modules )

Module #1
Introduction to IT Support
Overview of IT support role, importance of troubleshooting, and course objectives

Module #2
IT Support Tools and Technologies
Introduction to common IT support tools, software, and technologies

Module #3
Troubleshooting Methodologies
Overview of troubleshooting approaches, including top-down, bottom-up, and divide-and-conquer

Module #4
Communication Skills for IT Support
Effective communication techniques for IT support professionals

Module #5
Hardware Fundamentals
Overview of computer hardware components, including CPUs, memory, and storage

Module #6
Hardware Troubleshooting
Troubleshooting techniques for common hardware issues, including CPU, memory, and storage problems

Module #7
Operating System Fundamentals
Introduction to operating systems, including Windows, macOS, and Linux

Module #8
Operating System Troubleshooting
Troubleshooting techniques for common OS issues, including boot problems and system crashes

Module #9
Network Fundamentals
Overview of network concepts, including TCP/IP, DNS, and DHCP

Module #10
Network Troubleshooting
Troubleshooting techniques for common network issues, including connectivity and configuration problems

Module #11
Software Troubleshooting
Troubleshooting techniques for common software issues, including application crashes and printing problems

Module #12
Mobile Device Support
Overview of mobile device platforms, including iOS and Android

Module #13
Mobile Device Troubleshooting
Troubleshooting techniques for common mobile device issues, including connectivity and app problems

Module #14
Printer and Peripheral Troubleshooting
Troubleshooting techniques for common printer and peripheral issues, including printing and connectivity problems

Module #15
Email and Collaboration Tool Troubleshooting
Troubleshooting techniques for common email and collaboration tool issues, including connectivity and configuration problems

Module #16
Security Best Practices
Overview of security best practices for IT support professionals, including password management and antivirus software

Module #17
Troubleshooting Malware and Viruses
Troubleshooting techniques for common malware and virus issues, including identification and removal procedures

Module #18
Backup and Recovery Procedures
Overview of backup and recovery procedures, including data backup and system restore techniques

Module #19
IT Support Documentation and Ticketing Systems
Overview of IT support documentation and ticketing systems, including best practices for documentation and record-keeping

Module #20
Customer Service Skills for IT Support
Effective customer service skills for IT support professionals, including conflict resolution and communication techniques

Module #21
Time Management and Prioritization
Time management and prioritization techniques for IT support professionals, including task delegation and workflow optimization

Module #22
Troubleshooting Scenarios and Case Studies
Real-world troubleshooting scenarios and case studies, including group discussions and problem-solving activities

Module #23
Advanced Troubleshooting Techniques
Advanced troubleshooting techniques, including logical thinking and analytical skills

Module #24
Industry Trends and Emerging Technologies
Overview of industry trends and emerging technologies, including cloud computing, AI, and IoT

Module #25
Course Wrap-Up & Conclusion
Planning next steps in IT Support and Troubleshooting career

WIZAPE

ONLINE RESOURCES

ABOUT WIZAPE

ONLINE PORTAL

Our priority is to cultivate a vibrant community before considering the release of a token. By focusing on engagement and support, we can create a solid foundation for sustainable growth. Let’s build this together!

We're giving our website a fresh new look and feel! 🎉 Stay tuned as we work behind the scenes to enhance your experience.
Get ready for a revamped site that’s sleeker, and packed with new features. Thank you for your patience. Great things are coming!

CONTACT-US PRIVACY POLICY

IT Support and Troubleshooting ( 25 Modules )

IT Support and Troubleshooting
( 25 Modules )