Module #1 Introduction to Interpersonal Communication in Business Defining interpersonal communication, importance in business, and setting goals for effective communication
Module #2 Verbal and Nonverbal Communication Understanding the differences between verbal and nonverbal communication, and how to use both effectively in business settings
Module #3 Effective Listening Skills The importance of listening in business communication, and strategies for improving listening skills
Module #4 Clarity and Conciseness in Communication Tips for communicating clearly and concisely in business, including avoiding jargon and using plain language
Module #5 Understanding Communication Styles Identifying and understanding different communication styles, including assertive, aggressive, and passive styles
Module #6 Building Trust and Credibility Strategies for building trust and credibility with colleagues, clients, and customers
Module #7 Conflict Resolution and Negotiation Effective conflict resolution and negotiation techniques in business communication
Module #8 Cultural and Diversity Awareness in Communication Understanding and navigating cultural and diversity differences in business communication
Module #9 Emotional Intelligence and Empathy in Communication The role of emotional intelligence and empathy in effective business communication
Module #10 Effective Use of Technology in Communication Best practices for using technology, including email, phone, and video conferencing, in business communication
Module #11 Meetings and Presentations Effective meeting and presentation skills, including preparation, delivery, and follow-up
Module #12 Feedback and Criticism Giving and receiving feedback and criticism in business communication, including constructive feedback and feedforward
Module #13 Networking and Building Relationships Strategies for building and maintaining professional relationships and networks
Module #14 Communication in Teams Effective communication strategies for team collaboration and success
Module #15 Managing Difficult Conversations Strategies for managing difficult conversations, including delivering bad news and handling confrontation
Module #16 Communication in Leadership The role of communication in leadership, including vision casting, motivation, and influence
Module #17 Communication in Change Management Effective communication strategies for managing change and transition in organizations
Module #18 Internal Communication Strategies for effective internal communication, including company-wide announcements and employee engagement
Module #19 External Communication Effective external communication strategies, including customer communication and public relations
Module #20 Crisis Communication Strategies for effective crisis communication, including crisis planning and response
Module #21 Communication and Technology in Remote Teams Effective communication strategies for remote teams, including virtual communication and collaboration tools
Module #22 Cross-Functional Communication Strategies for effective communication between departments and teams in organizations
Module #23 Communication and Emotional Intelligence in Leadership The role of emotional intelligence in leadership communication, including self-awareness and social skills
Module #24 Effective Communication in Multigenerational Workplaces Strategies for effective communication in multigenerational workplaces, including understanding generational differences
Module #25 Course Wrap-Up & Conclusion Planning next steps in Interpersonal Communication in Business career
