Introduction to Negotiation and Conflict Resolution
( 24 Modules )
Module #1 Introduction to Negotiation Defining negotiation, its importance, and its applications
Module #2 Understanding Conflict Defining conflict, its causes, and its consequences
Module #3 Conflict Resolution vs. Conflict Management Understanding the differences between resolution and management approaches
Module #4 Negotiation Styles Understanding different negotiation styles, including competitive, collaborative, and avoidance
Module #5 Principled Negotiation Introducing the concept of principled negotiation and its core elements
Module #6 Understanding Interests Identifying and understanding the interests of parties in a negotiation
Module #7 BATNA:Best Alternative to a Negotiated Agreement Understanding the concept of BATNA and its role in negotiation
Module #8 Creative Options and Package Deals Generating creative options and packaging deals in negotiation
Module #9 Effective Communication in Negotiation Developing effective communication skills for negotiation
Module #10 Active Listening The importance of active listening in negotiation and conflict resolution
Module #11 Nonverbal Communication The role of nonverbal cues in negotiation and conflict resolution
Module #12 Emotional Intelligence in Negotiation Managing emotions and using emotional intelligence in negotiation
Module #13 Conflict Analysis Analyzing conflicts to identify underlying issues and interests
Module #14 Negotiation Strategies Understanding and applying different negotiation strategies, including distributive and integrative bargaining
Module #15 Power and Influence in Negotiation Understanding and leveraging power and influence in negotiation
Module #16 Cross-Cultural Negotiation Negotiating across cultures and understanding cultural differences
Module #17 Negotiation in Teams Negotiating as part of a team and managing internal conflicts
Module #18 Dealing with Difficult Negotiators Strategies for dealing with difficult or aggressive negotiators
Module #19 Negotiation Ethics The role of ethics in negotiation and conflict resolution
Module #20 Mediation and Other Dispute Resolution Processes Understanding mediation and other alternative dispute resolution processes
Module #21 Negotiation in Different Contexts Negotiation in different contexts, including business, international relations, and personal relationships
Module #22 Negotiation and Conflict Resolution in Practice Real-world case studies and applications of negotiation and conflict resolution principles
Module #23 Developing Your Negotiation Skills Building and refining negotiation skills through practice and feedback
Module #24 Course Wrap-Up & Conclusion Planning next steps in Introduction to Negotiation and Conflict Resolution career
