Mediation and Facilitation Skills
( 24 Modules )

Module #1
Introduction to Mediation and Facilitation
Overview of mediation and facilitation, their differences, and their applications

Module #2
Understanding Conflict
The nature of conflict, conflict styles, and the impact of conflict on individuals and organizations

Module #3
Principles of Effective Communication
Active listening, empathy, and effective questioning techniques

Module #4
Mediation Fundamentals
The mediation process, mediator roles, and ethics

Module #5
Facilitation Fundamentals
The facilitation process, facilitator roles, and ethics

Module #6
Establishing a Positive Mediation Environment
Creating a conducive environment for productive conversation

Module #7
Understanding Parties Interests and Needs
Identifying and clarifying parties interests, needs, and goals

Module #8
Building Trust and Rapport
Establishing relationships and building trust with parties

Module #9
Effective Questioning Techniques
Using open-ended questions, reflective listening, and summarizing

Module #10
Managing Emotions and Conflict
Recognizing and managing emotions, and resolving conflict

Module #11
Identifying and Challenging Assumptions
Recognizing and challenging assumptions, and reframing perspectives

Module #12
Generating Options and Solutions
Collaborative problem-solving and generating creative solutions

Module #13
Evaluating and Refining Options
Evaluating options, identifying potential pitfalls, and refining solutions

Module #14
Reaching Agreement and Closure
Facilitating agreement, ensuring mutual understanding, and closing the mediation

Module #15
Facilitating Group Processes
Designing and facilitating group processes for effective decision-making

Module #16
Managing Group Dynamics
Recognizing and managing group dynamics, and addressing power imbalances

Module #17
Using Visual Aids and Tools
Using visual aids, diagrams, and tools to facilitate communication and understanding

Module #18
Overcoming Common Challenges
Addressing common challenges, obstacles, and impasses in mediation and facilitation

Module #19
Cultural Competence and Diversity
Addressing cultural differences, biases, and diversity in mediation and facilitation

Module #20
Technology-Mediated Mediation and Facilitation
Using technology to facilitate online mediation and facilitation

Module #21
Evaluation and Follow-Up
Evaluating the effectiveness of mediation and facilitation, and ensuring follow-up

Module #22
Ethical Considerations
Addressing ethical dilemmas, confidentiality, and professional conduct

Module #23
Continuing Development and Growth
Ongoing learning, professional development, and building a network of mediators and facilitators

Module #24
Course Wrap-Up & Conclusion
Planning next steps in Mediation and Facilitation Skills career

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Mediation and Facilitation Skills ( 24 Modules )

Mediation and Facilitation Skills
( 24 Modules )