Module #1 Introduction to Medical Office Assisting Overview of the medical office assistant role, responsibilities, and importance in healthcare settings
Module #2 Medical Terminology Fundamentals Basic medical terminology, word roots, suffixes, and prefixes, and common medical abbreviations
Module #3 Anatomy and Physiology Review Review of human body systems, organs, and functions, and their relationship to medical office assisting
Module #4 Medical Office Procedures and Policies Overview of medical office procedures, policies, and protocols, including confidentiality and HIPAA
Module #5 Effective Communication in Healthcare Verbal and non-verbal communication skills, active listening, and conflict resolution in healthcare settings
Module #6 Patient Data and Records Management Maintaining accurate and up-to-date patient records, data entry, and electronic health records (EHRs)
Module #7 Scheduling and Appointment Management Scheduling appointments, managing calendars, and ensuring efficient patient flow
Module #8 Medical Billing and Coding Fundamentals Introduction to medical billing and coding, including ICD-10 and CPT coding systems
Module #9 Insurance and Payment Systems Understanding insurance plans, claims processing, and payment systems in medical offices
Module #10 Medical Office Financial Management Basic accounting principles, financial statements, and budgeting in medical offices
Module #11 Patient Care and Vital Signs Taking vital signs, preparing patients for exams, and providing basic patient care
Module #12 Medical Office Safety and Infection Control Maintaining a safe and healthy work environment, including infection control and OSHA guidelines
Module #13 Electronic Medical Records (EMRs) and Practice Management Systems Using EMRs and practice management systems to streamline medical office operations
Module #14 Medical Office Equipment and Supply Management Managing medical office equipment, supplies, and inventory, including sterilization and disinfection
Module #15 Medical Office Administration and Leadership Principles of administration, leadership, and management in medical offices, including HR and team building
Module #16 Time Management and Organization Effective time management, prioritization, and organization skills for medical office assistants
Module #17 Communication with Healthcare Providers Effective communication with physicians, nurse practitioners, and other healthcare providers
Module #18 Cultural Competence and Diversity in Healthcare Providing culturally sensitive care, addressing health disparities, and promoting diversity in healthcare
Module #19 Medical Office Software and Technology Using medical office software, including practice management systems and electronic health records
Module #20 Medical Law and Ethics Legal and ethical principles in medical offices, including confidentiality, consent, and negligence
Module #21 Medical Office Emergencies and Procedures Responding to medical office emergencies, including first aid and emergency procedures
Module #22 Customer Service and Patient Relations Providing excellent customer service, resolving patient complaints, and promoting patient satisfaction
Module #23 Quality Improvement and Performance Measurement Quality improvement initiatives, performance measurement, and continuous quality improvement in medical offices
Module #24 Medical Office Specialized Procedures Assisting with specialized medical procedures, including ECGs, injections, and phlebotomy
Module #25 Course Wrap-Up & Conclusion Planning next steps in Medical Office Assistant career
