Medical Office Assistant
( 25 Modules )

Module #1
Introduction to Medical Office Assisting
Overview of the medical office assistant role, responsibilities, and importance in healthcare settings

Module #2
Medical Terminology Fundamentals
Basic medical terminology, word roots, suffixes, and prefixes, and common medical abbreviations

Module #3
Anatomy and Physiology Review
Review of human body systems, organs, and functions, and their relationship to medical office assisting

Module #4
Medical Office Procedures and Policies
Overview of medical office procedures, policies, and protocols, including confidentiality and HIPAA

Module #5
Effective Communication in Healthcare
Verbal and non-verbal communication skills, active listening, and conflict resolution in healthcare settings

Module #6
Patient Data and Records Management
Maintaining accurate and up-to-date patient records, data entry, and electronic health records (EHRs)

Module #7
Scheduling and Appointment Management
Scheduling appointments, managing calendars, and ensuring efficient patient flow

Module #8
Medical Billing and Coding Fundamentals
Introduction to medical billing and coding, including ICD-10 and CPT coding systems

Module #9
Insurance and Payment Systems
Understanding insurance plans, claims processing, and payment systems in medical offices

Module #10
Medical Office Financial Management
Basic accounting principles, financial statements, and budgeting in medical offices

Module #11
Patient Care and Vital Signs
Taking vital signs, preparing patients for exams, and providing basic patient care

Module #12
Medical Office Safety and Infection Control
Maintaining a safe and healthy work environment, including infection control and OSHA guidelines

Module #13
Electronic Medical Records (EMRs) and Practice Management Systems
Using EMRs and practice management systems to streamline medical office operations

Module #14
Medical Office Equipment and Supply Management
Managing medical office equipment, supplies, and inventory, including sterilization and disinfection

Module #15
Medical Office Administration and Leadership
Principles of administration, leadership, and management in medical offices, including HR and team building

Module #16
Time Management and Organization
Effective time management, prioritization, and organization skills for medical office assistants

Module #17
Communication with Healthcare Providers
Effective communication with physicians, nurse practitioners, and other healthcare providers

Module #18
Cultural Competence and Diversity in Healthcare
Providing culturally sensitive care, addressing health disparities, and promoting diversity in healthcare

Module #19
Medical Office Software and Technology
Using medical office software, including practice management systems and electronic health records

Module #20
Medical Law and Ethics
Legal and ethical principles in medical offices, including confidentiality, consent, and negligence

Module #21
Medical Office Emergencies and Procedures
Responding to medical office emergencies, including first aid and emergency procedures

Module #22
Customer Service and Patient Relations
Providing excellent customer service, resolving patient complaints, and promoting patient satisfaction

Module #23
Quality Improvement and Performance Measurement
Quality improvement initiatives, performance measurement, and continuous quality improvement in medical offices

Module #24
Medical Office Specialized Procedures
Assisting with specialized medical procedures, including ECGs, injections, and phlebotomy

Module #25
Course Wrap-Up & Conclusion
Planning next steps in Medical Office Assistant career

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Medical Office Assistant ( 25 Modules )

Medical Office Assistant
( 25 Modules )