Patient-Centered Healthcare System Design
( 25 Modules )

Module #1
Introduction to Patient-Centered Care
Overview of the importance of patient-centered care, principles, and benefits

Module #2
Understanding Patient Needs and Expectations
Exploring patient perspectives, values, and priorities in healthcare

Module #3
Healthcare System Design Principles
Introduction to design thinking, human-centered design, and systems thinking

Module #4
Patient-Centered Care Models
Examining existing patient-centered care models, such as Planetree and Picker Institute

Module #5
Empathy and Communication in Healthcare
Developing effective communication skills, active listening, and empathy

Module #6
Patient Engagement and Participation
Strategies for promoting patient engagement, activation, and participation

Module #7
Care Coordination and Navigation
Designing care coordination systems and navigational tools

Module #8
Personalized Medicine and Genomics
Integrating personalized medicine and genomics into patient-centered care

Module #9
Health Literacy and Education
Designing health education materials and strategies for diverse patient populations

Module #10
Patient Safety and Quality Improvement
Designing systems to prevent medical errors and improve quality of care

Module #11
Cultural Competence and Humility
Developing culturally sensitive care and addressing health disparities

Module #12
Care Transitions and Handoffs
Designing safe care transitions and handoffs across settings

Module #13
Health Information Technology and Patient Portals
Leveraging health IT to support patient-centered care and patient portals

Module #14
Patient Advocacy and Support
Roles and strategies for patient advocates and support systems

Module #15
Value-Based Care and Payment Models
Aligning patient-centered care with value-based payment models

Module #16
Healthcare Policy and Regulatory Environments
Understanding policy and regulatory influences on patient-centered care

Module #17
Leading and Sustaining Change
Strategies for leading and sustaining patient-centered care initiatives

Module #18
Measuring and Evaluating Patient-Centered Care
Developing metrics and evaluation strategies for patient-centered care

Module #19
Care for Vulnerable Populations
Designing patient-centered care for vulnerable populations, such as pediatrics and geriatrics

Module #20
Telehealth and Virtual Care
Incorporating telehealth and virtual care into patient-centered care models

Module #21
Addressing Social Determinants of Health
Integrating social determinants of health into patient-centered care

Module #22
Care Team Dynamics and Communication
Optimizing care team communication, collaboration, and dynamics

Module #23
Ethics and Moral Distress in Healthcare
Navigating ethical dilemmas and moral distress in patient-centered care

Module #24
Design Thinking in Healthcare
Applying design thinking principles to healthcare system design

Module #25
Course Wrap-Up & Conclusion
Planning next steps in Patient-Centered Healthcare System Design career

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