Pharmacy Operations and Customer Service
( 25 Modules )

Module #1
Introduction to Pharmacy Operations
Overview of pharmacy operations and customer service

Module #2
Pharmacy Layout and Design
Optimizing pharmacy layout for efficient workflow and customer experience

Module #3
Inventory Management
Effective inventory management techniques for pharmacies

Module #4
Supply Chain Management
Understanding the supply chain and its impact on pharmacy operations

Module #5
Prescription Processing and Filling
Efficient prescription processing and filling techniques

Module #6
Medication Safety and Quality Control
Ensuring medication safety and quality control in pharmacy operations

Module #7
Pharmacy Technology and Automation
Overview of pharmacy technology and automation tools

Module #8
Customer Service Fundamentals
Providing exceptional customer service in a pharmacy setting

Module #9
Patient Communication and Counseling
Effective patient communication and counseling techniques

Module #10
Cultural Competence and Diversity
Providing culturally sensitive care to diverse patient populations

Module #11
Handling Difficult Customer Situations
De-escalation techniques and conflict resolution strategies

Module #12
Pharmacy Operations and Workflow
Optimizing pharmacy workflow for efficiency and productivity

Module #13
Staff Management and Team Building
Effective staff management and team building strategies for pharmacies

Module #14
Pharmacy Marketing and Promotion
Marketing and promoting pharmacy services to patients and the community

Module #15
Pharmacy Financial Management
Understanding pharmacy financial management and reimbursement

Module #16
Compliance and Regulatory Issues
Pharmacy compliance and regulatory issues, including HIPAA and DEA regulations

Module #17
Patient Engagement and Adherence
Strategies for improving patient engagement and medication adherence

Module #18
Pharmacy Services and Programs
Offering value-added services and programs to patients, such as immunizations and health coaching

Module #19
Pharmacy Leadership and Management
Leadership and management principles for pharmacy professionals

Module #20
Customer Feedback and Satisfaction
Collecting and utilizing customer feedback to improve pharmacy operations

Module #21
Pharmacy Technology and Data Analytics
Using data analytics to drive pharmacy operations and improve patient outcomes

Module #22
Quality Improvement and Accreditation
Quality improvement initiatives and accreditation processes for pharmacies

Module #23
Medication Therapy Management
Medication therapy management and disease state management programs

Module #24
Pharmacy Operations in Specialized Settings
Pharmacy operations in specialized settings, such as hospitals and long-term care facilities

Module #25
Course Wrap-Up & Conclusion
Planning next steps in Pharmacy Operations and Customer Service career

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Pharmacy Operations and Customer Service ( 25 Modules )

Pharmacy Operations and Customer Service
( 25 Modules )