Module #1 Introduction to Sales Overview of the sales process, importance of sales, and setting goals
Module #2 Understanding Customer Needs Identifying customer pain points, understanding buying behavior, and empathizing with customers
Module #3 Building Rapport and Trust Establishing a connection with customers, building trust, and creating a positive first impression
Module #4 The Art of Questioning Using open-ended and closed-ended questions to gather information, clarify needs, and build rapport
Module #5 Active Listening Skills The importance of listening in sales, tips for effective listening, and avoiding common listening mistakes
Module #6 Handling Objections Anticipating and addressing common objections, using the Feel-Felt-Found technique, and turning objections into opportunities
Module #7 The Psychology of Persuasion Understanding the psychology of influence, using storytelling, and leveraging social proof
Module #8 Understanding Sales Funnels The concept of sales funnels, understanding customer journeys, and optimizing the sales process
Module #9 Product Knowledge and Positioning Having a deep understanding of your product or service, identifying unique selling points, and positioning your offer
Module #10 Competitor Analysis Researching competitors, identifying strengths and weaknesses, and differentiation strategies
Module #11 Sales Scripting and Storytelling Crafting compelling sales scripts, using storytelling techniques, and creating engaging presentations
Module #12 Cold Calling and Prospecting Best practices for cold calling, crafting effective elevator pitches, and prospecting strategies
Module #13 Networking and Referrals The power of networking, building a referral network, and leveraging relationships
Module #14 Time Management and Prioritization Effective time management techniques, prioritizing tasks, and staying organized
Module #15 Overcoming Fear and Rejection Dealing with fear and rejection, building resilience, and maintaining a positive mindset
Module #16 Negotiation and Closing Strategies Negotiation techniques, closing deals, and overcoming last-minute objections
Module #17 Upselling and Cross-Selling Identifying opportunities for upselling and cross-selling, and creating bundles and packages
Module #18 Sales Metrics and Performance Tracking Tracking key performance indicators, measuring sales success, and using data to inform sales strategies
Module #19 Digital Sales Tools and Technology Leveraging CRM systems, automation tools, and other digital sales technologies
Module #20 Email Sales and Follow-up Crafting effective sales emails, following up with leads, and using email marketing automation
Module #21 Social Selling and Social Media Using social media for sales, building a personal brand, and creating engaging content
Module #22 Presentation and Demo Skills Crafting compelling presentations, delivering effective demos, and using visual aids
Module #23 Account Management and Customer Success Building long-term relationships, providing excellent customer service, and driving customer success
Module #24 Sales Leadership and Team Management Leadership skills for sales managers, motivating and coaching team members, and driving sales performance
Module #25 Course Wrap-Up & Conclusion Planning next steps in Sales Techniques and Strategies career
