77 Gagana
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Faiga Aperenitisi
10 Modules / ~100 itulau
Faiga Fa'ataulāitu
~25 Modules / ~400 itulau
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Fausia se mea na tupu

Pulega o Aafiaga Tagata Fa'atau
( 25 Modules )

module #1
Fa'atomuaga ile Pulega o Aafiaga Fa'atau
Fa'amatalaina le poto masani a tagata fa'atau, lona taua, ma le matafaioi a tagata fa'atau poto masani pule
module #2
Malamalama i Fa'amoemoega Tagata Fa'atau
Fa'ailoaina o mana'oga, mana'oga, ma fa'ailoga tiga e fa'atupu ai se faiga fa'atautotonu
module #3
Fa'afanua o Malaga a Tagata Fa'atau
Va'aiga va'ava'ai le malaga a tagata fa'atau e fa'ailoa ai mea fa'afeso'ota'i ma avanoa mo le fa'aleleia atili
module #4
Fuaina o le Fa'amalieina o Tagata Fa'atau
Malamalama i metotia e pei ole CSAT, NPS, ma le CES e iloilo ai le faamalieina o tagata faatau
module #5
Le Matafaioi a Lagona i le Tagata Fa'atau
E fa'afefea ona fa'aaafia e lagona fa'ai'uga fa'atau ma le fa'amaoni
module #6
Fausiaina ose Aganu'u Fa'atauga
Fausia se aganuu e faʻamuamua manaʻoga ma faʻamoemoega o tagata faʻatau
module #7
Feso'ota'iga Lelei i Fa'amatalaga Fa'atau
Atiina o auala tau feso'ota'iga e fetaui ma mana'oga o tagata fa'atau
module #8
Malamalama i le Vaega o Tagata Fa'atau
Fa'ailoaina ma fa'atatau i vaega fa'atau fa'apitoa mo poto masani fa'apitoa
module #9
Fa'asinomaga ile Tagata Fa'atau
Fa'aaogaina o fa'amaumauga ma au'ili'ili e fatu ai fa'amatalaga fa'apitoa
module #10
Omnicchannel Customer Experience
Tu'uina atu fa'amatalaga fa'aletonu i le tele o alaleo ma feso'ota'iga
module #11
Ole Matafaioi a Tekonolosi ile Aafiaga ole Tagata Fa'atau
Faʻaaogaina tekinolosi e faʻaleleia ai le poto masani o tagata, e pei ole AI, chatbots, ma isi mea
module #12
Manatu Fa'atau ma le Taulimaina o Fa'asea
Aoina ma galue i luga o faʻamatalaga a tagata faʻatau e faʻaleleia ai aafiaga
module #13
Toe fa'afo'isia mai Fa'aletonu Auaunaga
Liliuina aafiaga le lelei i taunuuga lelei
module #14
Fausia Taimi o Fiafia
Fa'ate'ia ma fa'afiafia tagata fa'atau e fausia le fa'amaoni ma le fa'aupuga
module #15
Fa'auiga ma le Fa'amalosia o Tagata Faigaluega
Faʻamalosia ma faʻamalosia tagata faigaluega e tuʻuina atu faʻamatalaga faʻapitoa tagata faʻatau
module #16
Su'esu'ega o Aafiaga Fa'atau ma Fa'amatalaga
Fuaina ma au'ili'ili fa'amaumauga o le poto masani a tagata fa'atau e fa'aleleia atili
module #17
Fa'ata'ita'iga mo Tagata Fa'atau
Fausiaina o se fa'afanua auala mo le fa'aleleia atili o le poto masani a tagata fa'atau
module #18
Puleaina o Suiga mo Tagata Fa'atau
Fa'atinoina ma le fa'atumauina o fa'aleleia atili o le poto masani a tagata fa'atau
module #19
Tala fa'atatauina ma le Fa'asoaina o Punaoa mo CX
Fa'asoaina lelei punaoa e lagolago ai le poto masani a tagata faatau
module #20
Aafiaga Tagata Fa'atau i Alamanuia Eseese
Malamalama i lu'itau ma avanoa o tagata fa'atau pisinisi fa'apitoa
module #21
Le Lumana'i o Aafiaga Tagata Fa'atau
Fa'asolo mai aga ma tekonolosi e fa'atulagaina ai le lumana'i o le poto masani a tagata fa'atau
module #22
Tulaga Su'esu'ega ile Tagata Fa'atau
Fa'ata'ita'iga moni i le lalolagi o fa'atinoga manuia a tagata fa'atau
module #23
Aafiaga Tagata Fa'atau ma Fa'amaoni Fa'ailoga
Fausia le fa'amaoni fa'ailoga e ala i fa'amatalaga fa'apitoa a tagata fa'atau
module #24
Fuaina ole ROI ole Aafiaga ole Tagata Fa'atau
Iloiloina o aafiaga tau tupe o taumafaiga a tagata faatau
module #25
Fa'ai'uga ma Fa'ai'uga
Fuafuaina o isi laasaga ile Customer Experience Management matata


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