module #1 Fa'atomuaga ile Pulega o Aafiaga Fa'atau Fa'amatalaina le poto masani a tagata fa'atau, lona taua, ma le matafaioi a tagata fa'atau poto masani pule
module #2 Malamalama i Fa'amoemoega Tagata Fa'atau Fa'ailoaina o mana'oga, mana'oga, ma fa'ailoga tiga e fa'atupu ai se faiga fa'atautotonu
module #3 Fa'afanua o Malaga a Tagata Fa'atau Va'aiga va'ava'ai le malaga a tagata fa'atau e fa'ailoa ai mea fa'afeso'ota'i ma avanoa mo le fa'aleleia atili
module #4 Fuaina o le Fa'amalieina o Tagata Fa'atau Malamalama i metotia e pei ole CSAT, NPS, ma le CES e iloilo ai le faamalieina o tagata faatau
module #5 Le Matafaioi a Lagona i le Tagata Fa'atau E fa'afefea ona fa'aaafia e lagona fa'ai'uga fa'atau ma le fa'amaoni
module #6 Fausiaina ose Aganu'u Fa'atauga Fausia se aganuu e faʻamuamua manaʻoga ma faʻamoemoega o tagata faʻatau
module #7 Feso'ota'iga Lelei i Fa'amatalaga Fa'atau Atiina o auala tau feso'ota'iga e fetaui ma mana'oga o tagata fa'atau
module #8 Malamalama i le Vaega o Tagata Fa'atau Fa'ailoaina ma fa'atatau i vaega fa'atau fa'apitoa mo poto masani fa'apitoa
module #9 Fa'asinomaga ile Tagata Fa'atau Fa'aaogaina o fa'amaumauga ma au'ili'ili e fatu ai fa'amatalaga fa'apitoa
module #10 Omnicchannel Customer Experience Tu'uina atu fa'amatalaga fa'aletonu i le tele o alaleo ma feso'ota'iga
module #11 Ole Matafaioi a Tekonolosi ile Aafiaga ole Tagata Fa'atau Faʻaaogaina tekinolosi e faʻaleleia ai le poto masani o tagata, e pei ole AI, chatbots, ma isi mea
module #12 Manatu Fa'atau ma le Taulimaina o Fa'asea Aoina ma galue i luga o faʻamatalaga a tagata faʻatau e faʻaleleia ai aafiaga
module #13 Toe fa'afo'isia mai Fa'aletonu Auaunaga Liliuina aafiaga le lelei i taunuuga lelei
module #14 Fausia Taimi o Fiafia Fa'ate'ia ma fa'afiafia tagata fa'atau e fausia le fa'amaoni ma le fa'aupuga
module #15 Fa'auiga ma le Fa'amalosia o Tagata Faigaluega Faʻamalosia ma faʻamalosia tagata faigaluega e tuʻuina atu faʻamatalaga faʻapitoa tagata faʻatau
module #16 Su'esu'ega o Aafiaga Fa'atau ma Fa'amatalaga Fuaina ma au'ili'ili fa'amaumauga o le poto masani a tagata fa'atau e fa'aleleia atili
module #17 Fa'ata'ita'iga mo Tagata Fa'atau Fausiaina o se fa'afanua auala mo le fa'aleleia atili o le poto masani a tagata fa'atau
module #18 Puleaina o Suiga mo Tagata Fa'atau Fa'atinoina ma le fa'atumauina o fa'aleleia atili o le poto masani a tagata fa'atau
module #19 Tala fa'atatauina ma le Fa'asoaina o Punaoa mo CX Fa'asoaina lelei punaoa e lagolago ai le poto masani a tagata faatau
module #20 Aafiaga Tagata Fa'atau i Alamanuia Eseese Malamalama i lu'itau ma avanoa o tagata fa'atau pisinisi fa'apitoa
module #21 Le Lumana'i o Aafiaga Tagata Fa'atau Fa'asolo mai aga ma tekonolosi e fa'atulagaina ai le lumana'i o le poto masani a tagata fa'atau
module #22 Tulaga Su'esu'ega ile Tagata Fa'atau Fa'ata'ita'iga moni i le lalolagi o fa'atinoga manuia a tagata fa'atau
module #23 Aafiaga Tagata Fa'atau ma Fa'amaoni Fa'ailoga Fausia le fa'amaoni fa'ailoga e ala i fa'amatalaga fa'apitoa a tagata fa'atau
module #24 Fuaina ole ROI ole Aafiaga ole Tagata Fa'atau Iloiloina o aafiaga tau tupe o taumafaiga a tagata faatau
module #25 Fa'ai'uga ma Fa'ai'uga Fuafuaina o isi laasaga ile Customer Experience Management matata
