Amasu Okugcina Ikhasimende
( 30 Amamojula )

module #1
Isingeniso Sokugcinwa Kwekhasimende
Hlola ukubaluleka kokugcinwa kwekhasimende kanye nomthelela wako ekukhuleni kwebhizinisi nenzuzo.

module #2
Understanding Customer Behavior
Funda mayelana nesayikholoji yekhasimende, ukuziphatha, kanye nokugqugquzela ukuthuthukisa amasu okugcina asebenzayo.

module #3
Izimiso Eziyinhloko Zokugcinwa Kwekhasimende
Zitholele izimiso eziyisisekelo zokugcinwa kwamakhasimende, okuhlanganisa ukwethenjwa kokwakha, ukunikeza inani, kanye Nokwenza Okuthandwa nguwe.

module #4
Izindleko Zokutholwa Kwekhasimende vs. Ukugcinwa
Qonda imithelela yezezimali yokutholwa kwekhasimende uma kuqhathaniswa. nokugcinwa nokuthi kungani ukugcinwa kubalulekile.

module #5
Ukubala Izinga Lokugcinwa Kwekhasimende
Funda indlela yokulinganisa nokubala amanani okugcinwa kwekhasimende ukuze ulandelele inqubekelaphambili futhi uhlonze izindawo okufanele zithuthukiswe.

module #6
Ukuhlonza Okuphezulu- Amakhasimende Asengozini
Thuthukisa amasu okuhlonza amakhasimende asengozini futhi uvimbele i-churn.

module #7
Amasu Okuxhumana Asebenzayo
Funda ukuthi ungaxhumana kanjani ngempumelelo namakhasimende ukuze wakhe ukwethembana nokwethembeka.

module #8
Ukwenza Okomuntu Siqu kanye Nokwehlukanisa
Hlola amasu okwenza okuhlangenwe nakho kwekhasimende kube ngokwakho kanye nokuhlukanisa izethameli ngemizamo yokugcina eqondisiwe.

module #9
Omnichannel Engagement
Zitholele ukuthi ungadala kanjani okuhlangenwe nakho okungenazihibe eziteshini eziningi ukuze ukhulise ukwaneliseka kwamakhasimende nokwethembeka.

module #10
Ukwakha Ubuqotho Bekhasimende Izinhlelo
Funda indlela yokudizayina nokusebenzisa izinhlelo ezisebenzayo zokwethembeka ezigqugquzela ukugcinwa.

module #11
Ukusebenzisa Idatha Nezibalo Zokugcina
Hlola ukuthi ungayisebenzisa kanjani idatha nezibalo ukuze wazise amasu okugcina futhi ulinganise impumelelo.

module #12
Ukusebenzelana Kwabasebenzi Nokunika Amandla
Zitholele ukubaluleka kokusebenzelana kwabasebenzi kanye nokunikwa amandla ekuletheni ukuzizwisa kwamakhasimende okukhethekile.

module #13
Impendulo Yekhasimende Nezinhlolovo
Funda indlela yokuqoqa nokusebenzisa impendulo yekhasimende ukuze uthuthukise ukugcinwa.

module #14
Amasu Wokubuyela Emuva Amakhasimende Ashintshile
Thuthukisa amasu okuzuza amakhasimende ayeke ukwenza ibhizinisi nawe.

module #15
Ukulinganisa Nokuthuthukisa Ukwaneliseka Kwekhasimende
Hlola ukuthi ungakala kanjani futhi uthuthukise ukwaneliseka kwekhasimende ukuze uqhubekisele phambili ukugcinwa .

module #16
Harnessing the Power of Referrals
Funda indlela yokukhuthaza ukudluliselwa kwamakhasimende ukuze uqhube ibhizinisi elisha futhi ukhulise ukugcinwa.

module #17
Ukudala Okuhlangenwe nakho Kwekhasimende Okukhumbulekayo
Zitholele ukuthi ungakha kanjani ukuzizwisa okukhumbulekayo okwakha ukwethembeka kanye shayela ukugcinwa.

module #18
Ukuhlanganisa Amasu Okugcina nge-CRM
Funda ukuthi ungahlanganisa kanjani amasu okugcina namasistimu okuphatha ubudlelwano bekhasimende (CRM).

module #19
Ukukala Amasu Okugcinwa Kokukhula
Hlola ukuthi ungawakha kanjani amasu okugcina njengoba ibhizinisi lakho likhula.

module #20
Amaphutha Okugcina Ajwayelekile kanye nokuthi Ungawagwema Kanjani
Thola amaphutha ajwayelekile angalimaza ukugcinwa futhi ufunde ukuthi ungawagwema kanjani.

module #21
Izindlela Ezinhle Kakhulu Zokugcina Ezimbonini Ezihlukene
Hlola izinqubo ezihamba phambili eziqondene nemboni ezithile zokugcinwa kwamakhasimende.

module #22
Indima Yobuchwepheshe Ekugcinweni
Zitholele ukuthi ubuchwepheshe bungasetshenziswa kanjani ukusekela nokuthuthukisa amasu okugcina amakhasimende.

module #23
Umthelela we-AI kanye ne-Automation on Ukugcinwa
Hlola imithelela ye-AI kanye nokuzenzakalela ekugcinweni kwamakhasimende kanye nendlela yokusebenzisa lobu buchwepheshe ukuze uphumelele.

module #24
Ukubeka phambili Ukugcinwa Emakethe Encintisanayo
Funda ukuthi ungakubeka kanjani phambili ukugcinwa emakethe eqhudelanayo futhi uhlukanise ibhizinisi lakho kusukela emqhudelwaneni.

module #25
Ukudala Isiko Eligxile Kwekhasimende
Zitholele ukuthi ungadala kanjani isiko eligxile kumakhasimende eligqugquzela ukugcinwa nokwethembeka.

module #26
Ukulinganisa I-ROI Yemizamo Yokugcina
Funda indlela yokwenza linganisa imbuyiselo yokutshalwa kwezimali (ROI) yemizamo yokugcina futhi wenze izinqumo eziqhutshwa idatha.

module #27
Izimo:Amasu Okugcina Aphumelelayo
Hlola izifundo ezingokoqobo zomhlaba zamasu aphumelelayo okugcina amakhasimende nezifundo ezifundiwe.

module #28
Ukunqoba Izinselele Ezivamile Zokugcina
Khuluma nezinselele ezivamile ezingaphazamisa imizamo yokugcina futhi ufunde amasu okunqoba.

module #29
Amaqhinga Okugcina Athuthukile Wamabhizinisi Ezinga Lochwepheshe
Hlola amasu athuthukile okugcina amakhasimende amabhizinisi anezinga eliphezulu izinga lokuvuthwa nobunkimbinkimbi.

module #30
Ukugoqwa Kwezifundo & Isiphetho
Ukuhlela izinyathelo ezilandelayo emsebenzini Wamasu Okugcinwa Kwekhasimende

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XHUMANA NATHI INQUBOMGOMO YOBUMFIHLO

Amasu Okugcina Ikhasimende ( 30 Amamojula )

Ukulungele ukufunda, ukwaba, nokuncintisana?

Umsizi Wokufunda UlimiNgosekelo Lwezwi

Amasu Okugcina Ikhasimende
( 30 Amamojula )

Umsizi Wokufunda Ulimi
Ngosekelo Lwezwi