I-CRM Yokuphatha Ubudlelwano Bekhasimende
( 25 Amamojula )

module #1
Isingeniso ku-CRM
Uhlolojikelele lwemiqondo ye-CRM, izinzuzo, nokubaluleka

module #2
Ukuqonda Izidingo Zekhasimende
Ukuhlaziya ukuziphatha kwekhasimende, izidingo, nokulindelwe

module #3
Defining CRM Strategy
Ukuthuthukisa i-CRM isu elihambisana nemigomo yebhizinisi

module #4
Ukukhetha Isistimu ye-CRM
Ukuhlola nokukhetha inkundla ye-CRM

module #5
Ukusebenzisa Isofthiwe ye-CRM
Ukulungiselela nokwenza ngendlela oyifisayo isistimu ye-CRM

module #6
Ukuphathwa Kwedatha Nokuhlanganiswa
Ukungenisa, ukuhlanza, nokuhlanganisa idatha yekhasimende

module #7
Ukuphathwa Kokuxhumana Nokuphathwa Kwe-akhawunti
Ukudala nokuphatha abathintwayo nama-akhawunti ekhasimende

module #8
Ukuphathwa Okuholayo
Ukukhiqiza, ukufaneleka, nokuguqula abaphambili

module #9
Ukuphathwa Kwethuba
Ukuhlonza, ukulandelela, nokuvala amathuba okuthengisa

module #10
Sales Force Automation
Izinqubo zokuthengisa ezizenzakalelayo nokugeleza komsebenzi

module #11
Marketing Automation
Imikhankaso yokumaketha ezenzakalelayo kanye nokukhulisa umthofu

module #12
Isevisi Yekhasimende Nokwesekwa
Ukunikeza isevisi yekhasimende ephumelelayo nokwesekwa

module #13
Impendulo Yekhasimende Nokuhlaziywa Kwemizwa
Ukuqoqa nokuhlaziya impendulo yekhasimende

module #14
Ukubika Nokuhlaziya
Ukukhiqiza imininingwane ngedatha ye-CRM

module #15
Ama-Performance Metrics nama-KPIs
Ukuchaza nokulandelela amamethrikhi okusebenza e-CRM

module #16
Ukutholwa Nokuqeqeshwa Komsebenzisi
Ukuqinisekisa ukwamukelwa nokuqeqeshwa komsebenzisi okuyimpumelelo

module #17
Shintsha Ukuphathwa Nokuqondanisa Kwamasiko
Ukuqondanisa i-CRM ne isiko lenhlangano nokuphathwa koshintsho

module #18
Ukuvikeleka Kwedatha Nokuhambisana
Ukuqinisekisa ukuvikeleka kwedatha nokuhambisana nemithetho

module #19
I-CRM Yeselula kanye Nokufinyeleleka
Ukusebenzisa amadivaysi eselula ukufinyelela nokusetshenziswa kwe-CRM

module #20
Okomphakathi I-CRM kanye Nokuhlanganiswa
Ukuhlanganisa inkundla yezokuxhumana namasistimu e-CRM

module #21
I-AI kanye Nokufunda Komshini ku-CRM
Ukusebenzisa i-AI nokufunda komshini ku-CRM

module #22
Imephu Yohambo Lwekhasimende
Ukubona ngeso lengqondo nokuthuthukisa uhambo lwekhasimende

module #23
Ukuhlela Nokuphathwa Kwe-akhawunti
Ukuthuthukisa nokusebenzisa izinhlelo ze-akhawunti

module #24
Ukugcinwa Kwekhasimende Nokwethembeka
Amasu okugcina nokwakha ukwethembeka kwekhasimende

module #25
Ukugoqwa Kwezifundo & Isiphetho
Ukuhlela izinyathelo ezilandelayo emsebenzini we-CRM Wokuphatha Ubudlelwano Bekhasimende

Ukulungele ukufunda, ukwaba, nokuncintisana?