Ubuholi Nokuphathwa Kwenkonzo Yamakhasimende
( 30 Amamojula )

module #1
Isingeniso Sobuholi Besevisi Yekhasimende
Uhlolojikelele lokubaluleka kobuholi besevisi yekhasimende kanye neqhaza labaphathi besevisi yekhasimende

module #2
Ukuqonda Okulindelwe Amakhasimende
Ukuhlonza nokuphatha okulindelwe ngamakhasimende, okuhlanganisa nokumisa amazinga esevisi namamethrikhi

module #3
Ukuxhumana Okuphumelelayo Kwabaholi Besevisi Yekhasimende
Amakhono okuxhumana abalulekile abaholi benkonzo yamakhasimende, okuhlanganisa ukulalela okusebenzayo nokuxazulula izingxabano

module #4
Ukwakha Isiko Eligxile Kubathengi
Amasu okudala isiko lokugxilisa amakhasimende ngaphakathi kwe inhlangano, okuhlanganisa ukunikwa amandla kwabasebenzi nokuqashelwa

module #5
I-Customer Service Metrics and Analytics
Ukuqonda izinkomba zokusebenza ezibalulekile (KPIs) zesevisi yamakhasimende, okuhlanganisa ukuxazululwa kwekholi yokuqala, isikhathi sokuphendula, nokwaneliseka kwekhasimende

module #6
Ukuqeqesha Nokuthuthukisa Amathimba Esevisi Yekhasimende
Izindlela ezisebenzayo zokuqeqesha nokuthuthukisa amaqembu esevisi yamakhasimende, okuhlanganisa impendulo nokuhlaziya ukusebenza

module #7
Ukuphathwa Kwesikhathi Nokubeka Kubaluleke Kakhulu Kwabaholi Besevisi Yamakhasimende
Amasu okuphatha isikhathi nokubeka phambili imisebenzi njengomholi wesevisi yamakhasimende, okuhlanganisa ukuthunywa nokwabelwa umsebenzi

module #8
Ukuxazululwa Kwezingxabano kanye Namasu Okunciphisa Ukukhula
Amasu asebenzayo okuxazulula ukungqubuzana kwamakhasimende kanye nezimo ezishubile ezinciphayo

module #9
Ubuchwepheshe Benkonzo Yamakhasimende Namathuluzi
Ukubuka konke kobuchwepheshe besevisi yamakhasimende kanye namathuluzi, okuhlanganisa i-CRM, amasistimu okuthenga amathikithi, nama-chatbots

module #10
Impendulo Yekhasimende Nokuphatha Izikhalazo
Amasu asebenzayo okusingatha impendulo nezikhalazo zamakhasimende, okuhlanganisa ukuhlaziya imbangela eyinhloko kanye nokuthuthukiswa kwenqubo

module #11
Amathimba Esevisi Yekhasimende Akude
Izinselelo ezihlukile namasu okuhola amaqembu esevisi yamakhasimende akude, okuhlanganisa ukuxhumana okubonakalayo nokwakhiwa kwethimba

module #12
Ukuthuthukiswa Kwenqubo Yesevisi Yekhasimende
Izindlela zokuhlonza kanye nokuthuthukisa izinqubo zesevisi yamakhasimende, okuhlanganisa izindlela ze-lean neziyisithupha ze-sigma

module #13
I-Customer Experience Mapping
Amasu okwenza imephu yohambo lwekhasimende kanye nokuhlonza izindawo okumele zithuthukiswe

module #14
Ukubambisana Nobambiswano Neminye Iminyango
Amasu okwakha ubudlelwano obuphumelelayo neminye iminyango, okuhlanganisa ukuthengisa, ukumaketha, nokuthuthukiswa komkhiqizo

module #15
Isabelomali Sesevisi Yekhasimende Nokuphathwa Kwezimali
Izindlela ezihamba phambili zokuhlelwa kwesabelomali nokuphathwa kwezimali kusevisi yamakhasimende, okuhlanganisa ukuhlaziywa kwezindleko zenzuzo nokubalwa kwe-ROI

module #16
Ukutholwa Kwethalente Lesevisi Yekhasimende Nokugibela
Amasu okuheha , ukukhetha, kanye nokugibela ithalente eliphezulu lesevisi yamakhasimende, okuhlanganisa amasu enhlolokhono nezinhlelo zokuqeqesha

module #17
Ukusebenzelana Kwabasebenzi Nokugqugquzela
Amasu okugqugquzela nokuzibandakanya kwabasebenzi besevisi yamakhasimende, okuhlanganisa ukuqashelwa nezinhlelo zokuklomelisa

module #18
Ubuholi Besevisi Yekhasimende in a Digital Age
Amasu abaholi benkonzo yamakhasimende ukuze bahlale bephambi kwejika endaweni yedijithali eshintsha ngokushesha

module #19
Ukuphatha Isevisi Yekhasimende I-Outsource Partners
Izindlela ezihamba phambili zokuphatha ozakwethu bemithombo yangaphandle, okuhlanganisa ama-SLA, amamethrikhi, kanye governance

module #20
Ukuphathwa Kwesevisi Yekhasimende Nokuthobelana
Uhlolojikelele lokubusa kanye nezimfuneko zokuthobelana zesevisi yamakhasimende, okuhlanganisa namazinga okulawula nemboni

module #21
Imidiya Yomphakathi kanye Nesevisi Yekhasimende
Amasu asebenzayo okuphatha isevisi yamakhasimende emphakathini imidiya, okuhlanganisa izikhathi zokuphendula nokuphathwa kwesithunzi somkhiqizo

module #22
Ukuphathwa Kolwazi Lwesevisi Yekhasimende
Izindlela ezihamba phambili zokudala nokugcina izisekelo zolwazi lwesevisi yekhasimende, okuhlanganisa ukudalwa kokuqukethwe kanye ne-taxonomy

module #23
Ukuthuthukiswa Okuqhubekayo Nokuqinisekisa Ikhwalithi
Izindlela zokuqinisekisa ikhwalithi eqhubekayo nokuthuthukiswa okuqhubekayo kusevisi yamakhasimende, okuhlanganisa amamethrikhi ekhwalithi nokulinganisa

module #24
Isevisi Yekhasimende Nobuhlakani Bomzwelo
Ukubaluleka kobuhlakani bemizwa kusevisi yamakhasimende, okuhlanganisa ukuzazi, uzwela, namakhono omphakathi

module #25
Isevisi Yekhasimende Endaweni Eminingi
Amasu okuphatha isevisi yamakhasimende eziteshini eziningi, okuhlanganisa ifoni, i-imeyili, ingxoxo, nemiyalezo

module #26
Impendulo Yekhasimende kanye ne-Net Promoter Score (NPS)
Ukusebenzisa ikhasimende impendulo kanye ne-NPS ukuthuthukisa ukuthuthukiswa kwebhizinisi, okuhlanganisa ukubala nokuthuthukisa i-NPS

module #27
Isevisi Yekhasimende Nohambo Lwekhasimende I-Analytics
Ukusebenzisa izibalo ukuqonda uhambo lwamakhasimende, okuhlanganisa ukubonwa kwedatha kanye nokumepha uhambo lwekhasimende

module #28
Ubuholi Besevisi Yekhasimende Ukuthuthukiswa
Amasu okuthuthuka komuntu siqu abaholi besevisi yamakhasimende, okuhlanganisa ukuqeqesha, ukuqondisa, kanye nenethiwekhi

module #29
Ukudala Inhlangano Emaphakathi Kwamakhasimende
Amasu okudala inhlangano egxile kumakhasimende, okuhlanganisa ukuguqulwa kwamasiko kanye nesakhiwo senhlangano

module #30
Ukugoqwa Kwezifundo & Isiphetho
Ukuhlela izinyathelo ezilandelayo emsebenzini Wobuholi Benkonzo Yekhasimende kanye Nokuphatha

Umsizi Wokufunda Ulimi
Ngosekelo Lwezwi

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Ubuholi Nokuphathwa Kwenkonzo Yamakhasimende ( 30 Amamojula )

Umsizi Wokufunda UlimiNgosekelo Lwezwi

Ubuholi Nokuphathwa Kwenkonzo Yamakhasimende
( 30 Amamojula )

Umsizi Wokufunda Ulimi
Ngosekelo Lwezwi