Ubuholi Nokuphathwa Kwenkonzo Yamakhasimende
( 30 Amamojula )

module #1
Isingeniso Sobuholi Besevisi Yekhasimende
Uhlolojikelele lokubaluleka kobuholi besevisi yekhasimende kanye neqhaza labaphathi besevisi yekhasimende

module #2
Ukuqonda Okulindelwe Amakhasimende
Ukuhlonza nokuphatha okulindelwe ngamakhasimende, okuhlanganisa nokumisa amazinga esevisi namamethrikhi

module #3
Ukuxhumana Okuphumelelayo Kwabaholi Besevisi Yekhasimende
Amakhono okuxhumana abalulekile abaholi benkonzo yamakhasimende, okuhlanganisa ukulalela okusebenzayo nokuxazulula izingxabano

module #4
Ukwakha Isiko Eligxile Kubathengi
Amasu okudala isiko lokugxilisa amakhasimende ngaphakathi kwe inhlangano, okuhlanganisa ukunikwa amandla kwabasebenzi nokuqashelwa

module #5
I-Customer Service Metrics and Analytics
Ukuqonda izinkomba zokusebenza ezibalulekile (KPIs) zesevisi yamakhasimende, okuhlanganisa ukuxazululwa kwekholi yokuqala, isikhathi sokuphendula, nokwaneliseka kwekhasimende

module #6
Ukuqeqesha Nokuthuthukisa Amathimba Esevisi Yekhasimende
Izindlela ezisebenzayo zokuqeqesha nokuthuthukisa amaqembu esevisi yamakhasimende, okuhlanganisa impendulo nokuhlaziya ukusebenza

module #7
Ukuphathwa Kwesikhathi Nokubeka Kubaluleke Kakhulu Kwabaholi Besevisi Yamakhasimende
Amasu okuphatha isikhathi nokubeka phambili imisebenzi njengomholi wesevisi yamakhasimende, okuhlanganisa ukuthunywa nokwabelwa umsebenzi

module #8
Ukuxazululwa Kwezingxabano kanye Namasu Okunciphisa Ukukhula
Amasu asebenzayo okuxazulula ukungqubuzana kwamakhasimende kanye nezimo ezishubile ezinciphayo

module #9
Ubuchwepheshe Benkonzo Yamakhasimende Namathuluzi
Ukubuka konke kobuchwepheshe besevisi yamakhasimende kanye namathuluzi, okuhlanganisa i-CRM, amasistimu okuthenga amathikithi, nama-chatbots

module #10
Impendulo Yekhasimende Nokuphatha Izikhalazo
Amasu asebenzayo okusingatha impendulo nezikhalazo zamakhasimende, okuhlanganisa ukuhlaziya imbangela eyinhloko kanye nokuthuthukiswa kwenqubo

module #11
Amathimba Esevisi Yekhasimende Akude
Izinselelo ezihlukile namasu okuhola amaqembu esevisi yamakhasimende akude, okuhlanganisa ukuxhumana okubonakalayo nokwakhiwa kwethimba

module #12
Ukuthuthukiswa Kwenqubo Yesevisi Yekhasimende
Izindlela zokuhlonza kanye nokuthuthukisa izinqubo zesevisi yamakhasimende, okuhlanganisa izindlela ze-lean neziyisithupha ze-sigma

module #13
I-Customer Experience Mapping
Amasu okwenza imephu yohambo lwekhasimende kanye nokuhlonza izindawo okumele zithuthukiswe

module #14
Ukubambisana Nobambiswano Neminye Iminyango
Amasu okwakha ubudlelwano obuphumelelayo neminye iminyango, okuhlanganisa ukuthengisa, ukumaketha, nokuthuthukiswa komkhiqizo

module #15
Isabelomali Sesevisi Yekhasimende Nokuphathwa Kwezimali
Izindlela ezihamba phambili zokuhlelwa kwesabelomali nokuphathwa kwezimali kusevisi yamakhasimende, okuhlanganisa ukuhlaziywa kwezindleko zenzuzo nokubalwa kwe-ROI

module #16
Ukutholwa Kwethalente Lesevisi Yekhasimende Nokugibela
Amasu okuheha , ukukhetha, kanye nokugibela ithalente eliphezulu lesevisi yamakhasimende, okuhlanganisa amasu enhlolokhono nezinhlelo zokuqeqesha

module #17
Ukusebenzelana Kwabasebenzi Nokugqugquzela
Amasu okugqugquzela nokuzibandakanya kwabasebenzi besevisi yamakhasimende, okuhlanganisa ukuqashelwa nezinhlelo zokuklomelisa

module #18
Ubuholi Besevisi Yekhasimende in a Digital Age
Amasu abaholi benkonzo yamakhasimende ukuze bahlale bephambi kwejika endaweni yedijithali eshintsha ngokushesha

module #19
Ukuphatha Isevisi Yekhasimende I-Outsource Partners
Izindlela ezihamba phambili zokuphatha ozakwethu bemithombo yangaphandle, okuhlanganisa ama-SLA, amamethrikhi, kanye governance

module #20
Ukuphathwa Kwesevisi Yekhasimende Nokuthobelana
Uhlolojikelele lokubusa kanye nezimfuneko zokuthobelana zesevisi yamakhasimende, okuhlanganisa namazinga okulawula nemboni

module #21
Imidiya Yomphakathi kanye Nesevisi Yekhasimende
Amasu asebenzayo okuphatha isevisi yamakhasimende emphakathini imidiya, okuhlanganisa izikhathi zokuphendula nokuphathwa kwesithunzi somkhiqizo

module #22
Ukuphathwa Kolwazi Lwesevisi Yekhasimende
Izindlela ezihamba phambili zokudala nokugcina izisekelo zolwazi lwesevisi yekhasimende, okuhlanganisa ukudalwa kokuqukethwe kanye ne-taxonomy

module #23
Ukuthuthukiswa Okuqhubekayo Nokuqinisekisa Ikhwalithi
Izindlela zokuqinisekisa ikhwalithi eqhubekayo nokuthuthukiswa okuqhubekayo kusevisi yamakhasimende, okuhlanganisa amamethrikhi ekhwalithi nokulinganisa

module #24
Isevisi Yekhasimende Nobuhlakani Bomzwelo
Ukubaluleka kobuhlakani bemizwa kusevisi yamakhasimende, okuhlanganisa ukuzazi, uzwela, namakhono omphakathi

module #25
Isevisi Yekhasimende Endaweni Eminingi
Amasu okuphatha isevisi yamakhasimende eziteshini eziningi, okuhlanganisa ifoni, i-imeyili, ingxoxo, nemiyalezo

module #26
Impendulo Yekhasimende kanye ne-Net Promoter Score (NPS)
Ukusebenzisa ikhasimende impendulo kanye ne-NPS ukuthuthukisa ukuthuthukiswa kwebhizinisi, okuhlanganisa ukubala nokuthuthukisa i-NPS

module #27
Isevisi Yekhasimende Nohambo Lwekhasimende I-Analytics
Ukusebenzisa izibalo ukuqonda uhambo lwamakhasimende, okuhlanganisa ukubonwa kwedatha kanye nokumepha uhambo lwekhasimende

module #28
Ubuholi Besevisi Yekhasimende Ukuthuthukiswa
Amasu okuthuthuka komuntu siqu abaholi besevisi yamakhasimende, okuhlanganisa ukuqeqesha, ukuqondisa, kanye nenethiwekhi

module #29
Ukudala Inhlangano Emaphakathi Kwamakhasimende
Amasu okudala inhlangano egxile kumakhasimende, okuhlanganisa ukuguqulwa kwamasiko kanye nesakhiwo senhlangano

module #30
Ukugoqwa Kwezifundo & Isiphetho
Ukuhlela izinyathelo ezilandelayo emsebenzini Wobuholi Benkonzo Yekhasimende kanye Nokuphatha

Ukulungele ukufunda, ukwaba, nokuncintisana?

Umsizi Wokufunda Ulimi
Ngosekelo Lwezwi

Sawubona! Usulungele ukuqala? Ake sihlole imakrofoni yakho.

XHUMANA NATHI INQUBOMGOMO YOBUMFIHLO

Ubuholi Nokuphathwa Kwenkonzo Yamakhasimende ( 30 Amamojula )

Ukulungele ukufunda, ukwaba, nokuncintisana?

Umsizi Wokufunda UlimiNgosekelo Lwezwi

Ubuholi Nokuphathwa Kwenkonzo Yamakhasimende
( 30 Amamojula )

Umsizi Wokufunda Ulimi
Ngosekelo Lwezwi