Ukuphatha Ukusebenzelana Kwamakhasimende
( 25 Amamojula )

module #1
Isingeniso Sokusebenzelana Kwamakhasimende Okuyingcweti
Uhlolojikelele lokubaluleka kokusebenzisana kwamakhasimende nezinjongo zesifundo

module #2
Understanding Customer Behavior
Ukuqonda i-psychology yekhasimende, izidingo, namaphoyinti obuhlungu

module #3
Ukusetha Isiteji Sempumelelo
Ukudala indlela yokucabanga egxile kumakhasimende kanye nesiko phakathi kwenhlangano yakho

module #4
Amakhono Okuxhumana Asebenzayo
Izindlela zokuxhumana ngamazwi nangezinye izindlela zokusebenzelana kwamakhasimende

module #5
Ukulalela Okusebenzayo Nozwela
Ukuzijwayeza ukulalela kanye nozwela ekusebenzelaneni kwamakhasimende

module #6
Ukusingatha Izikhalazo Zekhasimende
Amasu okuxazulula izikhalazo zamakhasimende kanye nokuguqula umuzwa ongemuhle ube yimiphumela emihle

module #7
Izindlela Zokuxazulula Ingxabano
Amasu okwehlisa izinga kanye namasu okuxazulula izingxabano zokusebenzisana kwamakhasimende

module #8
Ukwakha Ubudlelwano Nokwethembana
Ukwakha ubuhlobo nokwethembana namakhasimende ngokuxhumana ngempumelelo nokwakha ubudlelwano

module #9
Ukuhlonza Izidingo Zekhasimende
Amasu okuhlonza izidingo nezintandokazi zekhasimende

module #10
Imininingwane Yekhasimende kanye Nokwehlukanisa
Ukudala amaphrofayili ekhasimende nokuhlukanisa amakhasimende ngokusebenzelana okuqondisiwe

module #11
Amasu Okwenza Okomuntu Siqu
Amasu okwenza kube ngokwakho okusebenzelana kwamakhasimende okufanelana nawe

module #12
Ukuphatha Impendulo Yekhasimende
Ukuqoqa, ukuhlaziya, kanye nokuphendula impendulo yekhasimende

module #13
Ukulinganisa Ukwaneliseka Kwekhasimende
Izindlela zokulinganisa ukwaneliseka kwekhasimende nokwethembeka

module #14
Ukudala Okuhlangenwe nakho Okuhle Kwekhasimende
Ukudizayina nokuletha umuzwa omuhle wekhasimende kuzo zonke izindawo zokuthinta

module #15
Ukuhlelwa Kohambo Lwekhasimende
Ukudala amamephu ohambo lwekhasimende ukuze kuhlonzwe izindawo zobuhlungu kanye namathuba okuthuthukisa

module #16
I-Omnichannel Customer Interactions
Amaqhinga okuhlinzeka ngokusebenzisana kwamakhasimende okungenazihibe eziteshini eziningi

module #17
Amasu Okugcina Ikhasimende
Izindlela zokugcina amakhasimende kanye ukwakha ubudlelwano besikhathi eside

module #18
Ukuthengisa Nokuthengisa Okuphambanayo
Amasu okuthengisa nokudayisela amakhasimende amaningi

module #19
Ukuphatha Okulindelekile Kwekhasimende
Ukusetha nokuphatha okulindelwe yikhasimende ukuze uthole umuzwa omuhle wamakhasimende

module #20
I-Emotional Intelligence in Customer Interactions
Indima yobuhlakani bomzwelo ekusebenzelaneni kwamakhasimende nokuxazulula izingxabano

module #21
Ukuqwashisa Kwezamasiko Ekuhlanganyeleni Kwamakhasimende
Ukuqwashisa ngamasiko nokuzwela ekusebenzisaneni kwamakhasimende

module #22
Kuvunyelwe Ubuchwepheshe Ukusebenzisana Kwamakhasimende
Ukusebenzisa ubuchwepheshe bokuthuthukisa ukusebenzisana kwamakhasimende nomuzwa

module #23
Ukusebenzelana Kwekhasimende Esikhathini Sedijithali
Izindlela ezihamba phambili zokusebenzelana kwamakhasimende esikhathini sedijithali

module #24
Ukulinganisa i-ROI Yokusebenzelana Kwekhasimende
Ukulinganisa imbuyiselo yokutshalwa kwezimali kokusebenzelana kwamakhasimende nomuzwa

module #25
Ukugoqwa Kwezifundo & Isiphetho
Ukuhlela izinyathelo ezilandelayo emsebenzini Wokusebenzelana Nekhasimende

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XHUMANA NATHI INQUBOMGOMO YOBUMFIHLO

Ukuphatha Ukusebenzelana Kwamakhasimende ( 25 Amamojula )

Ukulungele ukufunda, ukwaba, nokuncintisana?

Umsizi Wokufunda UlimiNgosekelo Lwezwi

Ukuphatha Ukusebenzelana Kwamakhasimende
( 25 Amamojula )

Umsizi Wokufunda Ulimi
Ngosekelo Lwezwi