Ukuphathwa Kwesipiliyoni Sekhasimende
( 25 Amamojula )

module #1
Isingeniso Sokuphathwa Kwesipiliyoni Sekhasimende
Ukuchaza ulwazi lwekhasimende, ukubaluleka kwalo, kanye neqhaza labaphathi bokuhlangenwe nakho kwekhasimende

module #2
Ukuqonda Okulindelekile Kwekhasimende
Ukuhlonza izidingo zekhasimende, akufunayo, namaphuzu obuhlungu ukuze udale ukugxila kwekhasimende approach

module #3
Customer Journey Mapping
Ukubona ngeso lengqondo uhambo lwekhasimende ukuhlonza izindawo zokuthintwa kanye namathuba okuthuthukisa

module #4
Ukulinganisa Ukwaneliseka Kwekhasimende
Ukuqonda amamethrikhi afana ne-CSAT, NPS, ne-CES ukuhlola ukwaneliseka kwekhasimende

module #5
Indima Yemizwa Kokuzizwisa Kwekhasimende
Indlela imizwa enethonya ngayo ezinqumweni zekhasimende nokwethembeka

module #6
Ukwakha Isiko Eligxile Kwekhasimende
Ukudala isiko elibeka phambili izidingo zamakhasimende kanye nokulindelweyo

module #7
Ukuxhumana Okuphumelelayo Kokuzizwisa Kwekhasimende
Ukuthuthukisa amasu okuxhumana ahlangabezana nezidingo zekhasimende

module #8
Ukuqonda Ukuhlukaniswa Kwekhasimende
Ukuhlonza nokukhomba amaqembu athile amakhasimende ukuze uthole ukuzizwisa okuqondene nawe

module #9
Ukwenza Okomuntu siqu Kokuzizwisa Kwekhasimende
Ukusebenzisa idatha nezibalo ukuze dala ukuzizwisa komuntu siqu

module #10
Isipiliyoni Sekhasimende Lase-Omnichannel
Ukuletha okuhlangenwe nakho okungenazihibe eziteshini eziningi nasezindaweni zokuthinta

module #11
Indima Yobuchwepheshe Kokuzizwisa Kwekhasimende
Ukusebenzisa ubuchwepheshe bokuthuthukisa ukuzizwisa kwamakhasimende, njenge-AI, ama-chatbots, nokunye

module #12
Impendulo Yekhasimende Nokuphathwa Kwezikhalazo
Ukuqoqa nokusebenzisa impendulo yekhasimende ukuthuthukisa ukuzizwisa

module #13
Ukuthola Okusuka Ekuhlulekeni Kwesevisi
Ukuguqula okuhlangenwe nakho okungekuhle kube yimiphumela emihle

module #14
Ukudala izikhathi ze Delight
Amakhasimende amangalisayo najabulisayo ukuze akhe ukwethembeka nokumela

module #15
Ukuzibandakanya Kwabasebenzi Nokunika Amandla
Ukugqugquzela kanye nokunika abasebenzi amandla ukuze balethe ukuzizwisa kwamakhasimende okukhethekile

module #16
I-Customer Experience Metrics and Analytics
Ukulinganisa nokuhlaziya idatha yolwazi lwekhasimende ukuze uthuthukise ukuthuthukiswa

module #17
Ukuhlelwa Komgwaqo Kwesipiliyoni Sekhasimende
Ukuthuthukisa umgwaqo wezinyathelo zokuthuthukisa umuzwa wekhasimende

module #18
Shintsha Ukuphathwa Kokuzizwisa Kwekhasimende
Ukusebenzisa nokugcina ukuthuthukiswa kokuzizwisa kwekhasimende

module #19
Ibhajethi kanye Nokwabiwa Kwezinsiza ze-CX
Ukwaba izinsiza ngokuphumelelayo ukuze kusekelwe imizamo yesipiliyoni sekhasimende

module #20
Isipiliyoni Sekhasimende Ezimbonini Ezihlukene
Ukuqonda izinselele namathuba okuhlangenwe nakho kwekhasimende okuqondene nomkhakha

module #21
Ikusasa Lokuzizwisa Kwekhasimende
Amathrendi aqhamukayo nobuchwepheshe obukha ikusasa lolwazi lwekhasimende

module #22
Izimo Eziphathelene Nesipiliyoni Sekhasimende
Izibonelo zomhlaba wangempela zezinhlelo eziphumelelayo zokuhlangenwe nakho kwamakhasimende

module #23
Isipiliyoni Sekhasimende Nokwethembeka Komkhiqizo
Ukwakha ubuqotho bomkhiqizo ngokusebenzisa ukuzizwisa okukhethekile kwamakhasimende

module #24
Ukulinganisa i-ROI Yokuzizwisa Kwekhasimende
Ukuhlola umthelela wezezimali wezinhlelo zokuzizwisa amakhasimende

module #25
Ukugoqwa Kwezifundo & Isiphetho
Ukuhlela izinyathelo ezilandelayo emsebenzini Wokuphathwa Kwesipiliyoni Sekhasimende

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Ukuphathwa Kwesipiliyoni Sekhasimende ( 25 Amamojula )

Umsizi Wokufunda UlimiNgosekelo Lwezwi

Ukuphathwa Kwesipiliyoni Sekhasimende
( 25 Amamojula )

Umsizi Wokufunda Ulimi
Ngosekelo Lwezwi