Ukuxhumana Okuphumelelayo Kusevisi Yekhasimende
( 25 Amamojula )

module #1
Isingeniso Sokukhulumisana Okuphumelelayo
Uhlolojikelele lokubaluleka kokuxhumana okuphumelelayo enkonzweni yamakhasimende

module #2
Ukuqonda Ikhasimende Lakho
Ukuhlonza izidingo zamakhasimende kanye nokulindelweyo

module #3
Ukuxhumana Ngamazwi Nokungakhulumi Ngezwi
The ukubaluleka kwephimbo, ulimi lomzimba, nokubukeka kobuso ekusebenzelaneni kwamakhasimende

module #4
Amakhono Okulalela Asebenzayo
Ukuthuthukisa amakhono okulalela asebenzayo ukuze uqonde izinkathazo zamakhasimende

module #5
Ukuzwelana Nokuxazulula Izinkinga
Ukusebenzisa ukuzwelana ukwakha ubuhlobo kanye ukuxazulula izinkinga zekhasimende

module #6
Ukuxhumana Ngokuphumelelayo Ngefoni
Amathiphu nezinqubo ezihamba phambili zesevisi yamakhasimende esekelwe ocingweni

module #7
I-imeyili Nokuxhumana Okubhaliwe
Izindlela ezihamba phambili zokuxhumana ngokubhaliwe namakhasimende

module #8
Ukuphatha Amakhasimende Anzima
Amasu okunciphisa izingxabano nokuxazulula izinkinga

module #9
Ubuchule Bezamasiko Nokwehlukahlukana
Ukuqonda nokuhlonipha ukuhlukana kwamasiko ekusebenzisaneni kwamakhasimende

module #10
Ukusebenzisa Ulimi Oluhle
Amandla okuhlela ulimi ekusebenzelaneni kwamakhasimende

module #11
Ukubuza Imibuzo Evulelekile
Izindlela zokubuza imibuzo esebenzayo ukuze ucacise izidingo zekhasimende

module #12
Ukucacisa Nokuqinisekisa
Ukuqinisekisa ukuqonda nokugwema ukuxhumana okungalungile

module #13
ukuxolisa kanye Nokutholwa
Ukuxolisa okusebenzayo namasu okuthola kabusha ngokuhluleka kwesevisi

module #14
I-Building Rapport and Trust
Amasu okwakha ubudlelwano obuqinile namakhasimende

module #15
Ukuphathwa Kwesikhathi Nokubeka Kubaluleke Kakhulu
Ukuphatha isikhathi ngempumelelo ukuze ubeke phambili ukusebenzelana kwamakhasimende

module #16
Ukusebenzisa Ubuchwepheshe Ukuze Kuthuthukiswe Ukuxhumana
Ukusebenzisa ubuchwepheshe ukuze kuthuthukiswe isevisi yamakhasimende

module #17
Ukubambisana Nokusebenza Kwethimba
Ukusebenza kahle namathimba angaphakathi ukuxazulula izinkinga zamakhasimende

module #18
Ukusingatha Izikhalazo kanye Nempendulo
Ukubhekana nezikhalazo zamakhasimende nokusebenzisa impendulo ukuze kuthuthukiswe isevisi

module #19
Ukunikeza Amathuba Okuthengisa Nawo Okuthengisa Kabanzi
Ukuhlonza kanye nokwethula izinsiza ze-value-added kumakhasimende

module #20
Ukugcina Ubudlelwano Bekhasimende
Amasu esikhathi eside ukugcinwa kwekhasimende nokwethembeka

module #21
Ukulinganisa Nokuhlola Ukusebenza Kokuxhumana
Ukuhlola nokuthuthukisa amakhono okuxhumana

module #22
Ukunqoba Izithiyo Zokuxhumana
Ukubhekana nezithiyo zolimi kanye namasiko ekusebenzisaneni kwamakhasimende

module #23
Ukusingatha Izimo Ezibucayi
Amasu okuxhumana asebenzayo okulawulwa kwenhlekelele

module #24
Ukudala Okuhlangenwe nakho Okuhle Kwekhasimende
Ukuklama nokuletha okuhlangenwe nakho okukhethekile kwamakhasimende

module #25
Ukugoqwa Kwezifundo & Isiphetho
Ukuhlela izinyathelo ezilandelayo Ekuxhumaneni Okuphumelelayo Kumsebenzi Wesevisi Yekhasimende

Ukulungele ukufunda, ukwaba, nokuncintisana?