Ulwazi Lwekhasimende Embonini Yezihambi
( 25 Amamojula )

module #1
Isingeniso Sokuzizwisa Kwekhasimende
Ukuchaza ulwazi lwekhasimende kanye nokubaluleka kwalo embonini yokwamukela izihambi

module #2
Ukuqonda Izidingo Nezilindelwe Zekhasimende
Ukuhlonza izingxenye zamakhasimende kanye nezidingo zabo embonini yokwamukela izihambi

module #3
I-Hospitality Industry Overview
Amathrendi, izinselele, namathuba embonini yokwamukela izihambi

module #4
Uhambo Lwemephu Yekhasimende
Ukudala amamephu ohambo lwekhasimende ukuze kuhlonzwe izindawo zokuthintwa nezindawo zobuhlungu

module #5
Defining Your Hotels Unique Value Proposition
Crafting a isiphakamiso senani esiphoqayo sokuhlukanisa ihhotela lakho

module #6
Ukuzibandakanya Kwabasebenzi Nokunika Amandla
Indima yokuzibandakanya kwabasebenzi ekuletheni ulwazi olukhethekile lwamakhasimende

module #7
Ukusetha Amazinga Wesevisi
Ukusungula izindinganiso zesevisi kanye nezinqubo zokuqinisekisa ukuvumelana nokusebenza kahle.

module #8
Amakhono Okuxhumana Kwabasebenzi Bezokwamukela Izihambi
Izindlela zokuxhumana ezisebenzayo zezisebenzi zokwamukela izihambi ukuze zilethe ukuzizwisa kwamakhasimende okuhle

module #9
Ukuphatha Izikhalazo Nezimpendulo Zezivakashi
Ukuguqula izikhalazo zibe ngamathuba okuthuthukisa ukuzizwisa kwekhasimende

module #10
Ukwenza kube ngokwakho kanye nokwenza ngendlela oyifisayo
Ukusebenzisa idatha nokwenza kube ngokwakho ukuze udale ukuzizwisa okufanelana nezihambeli

module #11
Indima Yobuchwepheshe Ekuthuthukiseni Umuzwa Wekhasimende
Ukusebenzisa ubuchwepheshe ukuze kuthuthukiswe ukusebenza kahle, ukunethezeka, kanye nolwazi lwezivakashi

module #12
Ukudla kanye Ubuhle Besevisi Yesiphuzo
Ukuletha okuhlangenwe nakho okukhethekile kwe-F&B okuhlangabezana nokudlula okulindelwe yizivakashi

module #13
Indawo Yokulala Nobuhle Benkonzo Yasekamelweni
Ukunikeza indawo yokuhlala enethezekile nehlanzekile ehlangabezana nezidingo nezilindelo zesivakashi

module #14
Imisebenzi Yokungcebeleka Nezokungcebeleka
Ukudala okuhlangenwe nakho okukhumbulekayo ngemisebenzi yokuzilibazisa nezokungcebeleka

module #15
Ubuhle Bokuhlela Umhlangano Nomcimbi
Ukwethula imihlangano eyimpumelelo nemicimbi eyeqa okulindelwe ngamakhasimende

module #16
Ukudala Okuhlangenwe nakho Okukhumbulekayo
Izihambeli ezimangazayo nezijabulisayo nezihlukile futhi ukuzizwisa okukhumbulekayo

module #17
Ukulinganisa Nokuhlola Okuhlangenwe nakho Kwekhasimende
Ukusebenzisa amamethrikhi nempendulo ukukala nokuthuthukisa ukuzizwisa kwekhasimende

module #18
Net Promoter Score (NPS) kanye Nokwaneliseka Kwekhasimende
Ukuqonda nokuthuthukisa i-NPS kanye nezikolo zokwaneliseka kwamakhasimende

module #19
Imidiya Yomphakathi kanye Nokuphathwa Kwesithunzi Ku-inthanethi
Ukuphatha ukubuyekezwa kwe-inthanethi kanye nenkundla yezokuxhumana ukuze ulondoloze isithunzi sehhotela esihle

module #20
Amasu Okwethembeka Nokugcina
Ukwakha ukwethembeka nokugcina izivakashi ngamasu nezinhlelo ezihlosiwe

module #21
Ukuphathwa Kwemali Engenayo Namaqhinga Okubeka Intengo
Ukuthuthukisa imali engenayo ngamasu entengo nokuphathwa kwesivuno

module #22
Ubambiswano Nokubambisana
Ukwakha ubambiswano ukuze kuthuthukiswe ukuzizwisa kwamakhasimende futhi kuqhubekisele phambili imali engenayo

module #23
Ukuzibophezela kanye Nesibopho Somphakathi Senkampani
Ukuhlanganisa ukusimama kanye nezinqubo ze-CSR ekusebenzeni kwamahhotela

module #24
Ukulawulwa Kwezinhlekelele Nokubuyisela
Ukuthuthukisa izinhlelo zokulawula izinkinga ukuze kuncishiswe imithelela engemihle kokuhlangenwe nakho kwamakhasimende

module #25
Ukugoqwa Kwezifundo & Isiphetho
Ukuhlela izinyathelo ezilandelayo Kulwazi Lwekhasimende Kumsebenzi Womkhakha Wezihambi

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Ngosekelo Lwezwi

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XHUMANA NATHI INQUBOMGOMO YOBUMFIHLO

Ulwazi Lwekhasimende Embonini Yezihambi ( 25 Amamojula )

Ukulungele ukufunda, ukwaba, nokuncintisana?

Umsizi Wokufunda UlimiNgosekelo Lwezwi

Ulwazi Lwekhasimende Embonini Yezihambi
( 25 Amamojula )

Umsizi Wokufunda Ulimi
Ngosekelo Lwezwi